La Etiquette
2022 — presentThe challenge
A personal brand with a loyal audience but no infrastructure: every launch was assembled from scratch, leads lived in spreadsheets, and there was no way to tell which content brought buyers and which only brought applause.
The solution
The first job wasn't selling more — it was putting things in order. A product ladder was defined where every piece has a distinct job: the ebook exists so someone enters, the academy so they stay, the certification so they professionalize what they learned, and the mentorship to accompany whoever has decided to make a living from it. Before, every product competed for the same audience at the same time.
Then came segmentation, and that's where the difference was won. Instead of a flat list, the audience was organized into tiers — Ciudadana, Regidora, Gobernadora — based on what each person has actually done, not on what they said they would do. That made it possible to stop sending everyone the same email: whoever already bought gets an invitation to the next rung, and whoever just downloaded the ebook gets the conversation that fits them.
On that base sits a proprietary campus, with sequences triggered by behavior rather than by the calendar. The operational result is that a launch today is prepared by reusing what exists, not by reinventing it.
What was left standing
- A value ladder with five clear rungs, from ebook to mentorship
- A proprietary campus concentrating training and community
- Tiered segmentation by commitment, with lists that feed themselves
- A certification with its own waiting list, so seats open without improvising
- More than 5,000 contacts organized by source and by tier
