Personal data policy
Who is responsible for your data
EMOTIA (hereinafter "EMOTIA", "we") is responsible for processing the personal data you provide through our application form and contact channels. You can write to us any time at hello@emotiagroup.com.
What we collect
Only what you give us: name, email, phone, company name, website and whatever commercial information you choose to share about your business. We do not collect sensitive data or verifiable financial information such as account or card numbers, and we will never ask you for them through this channel.
What we use it for
Three things, and only three things:
- To assess whether your business and EMOTIA are a good fit.
- To contact you to schedule the strategy call and, if we move forward, to build your proposal.
- To keep an internal record of our commercial conversations.
If you also want to receive our content, we'll ask you separately and explicitly. Applying does not subscribe you to anything.
Who we share it with
Nobody who isn't necessary to deliver the service. We use technology providers (forms, email, CRM and calendar) acting as data processors under confidentiality agreements. We never sell, rent or transfer your information to third parties for advertising purposes.
We treat information about your business, your figures and your difficulties as confidential. We don't use it in marketing materials, we don't mention it on calls with other prospects, and we don't publish your name as a client without your written authorization.
How long we keep it
For the duration of the commercial relationship and up to twenty-four (24) months after the last contact. After that, we delete or anonymize it.
Your rights
You may at any time request access to your data, correct it, update it, withdraw your authorization or ask us to delete it. Write to hello@emotiagroup.com and we'll respond within fifteen (15) business days. You don't need to justify your request.
Security
We apply reasonable technical and organizational measures to protect your information: encryption in transit, access restricted to the team involved in the commercial process, and two-factor authentication on our tools.
Legal framework
This processing is governed by Colombia's Law 1581 of 2012 and Decree 1074 of 2015, and follows the principles of the General Data Protection Regulation (GDPR) for European Union residents and of applicable United States legislation according to the data subject's state of residence.
Changes to this policy
If we modify it, we'll publish the new version on this same page with its update date.
This document describes our actual data handling practices. It is not a substitute for legal review: if your jurisdiction requires additional clauses, write to us and we'll incorporate them.